Shipping policy

ORDER TIMELINES AND DELIVERY

Order processing times vary based on the order size and exclude weekends and public holidays.

R1 – R20,000: Processed within 1–2 business days
R20,001 – R50,000: Processed within 3–4 business days
R50,001 – R100,000: Processed within 5–6 business days

Whilst we strive to fulfil your order as promptly as possible, all lead times depend on stock availability.

Once your order is processed it will continue to either embroidery or delivery.

EMBROIDERY AND DELIVERY TIMELINES

Standard (Non-Embroidery) Orders: Shipped within 24 hours (excluding weekends and public holidays.)
Embroidery Orders: Shipped within 10–14 working days after artwork approval
Shoe Orders: Shipped within 10 working days

HOW DO I CHECK THE STATUS OF MY ORDER?

Once your order has shipped, you will receive an email with a tracking number.
You can track you parcel using the following link: Online Tracking
Please allow 24 hours for tracking details to update.
Please note that any courier delays are beyond our control and are not included in the lead times.

If your order has not arrived within 4 days of receiving your shipping confirmation, please contact us at hello@chefsbrigadeglobal.com with your name and order number so that we can assist you as quickly as possible.