Refund policy

RETURNS

We have a 14 - day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. As the customer - you are liable for the return courier fees. No items that have any form of embroidery on them, will be accepted for a return.

To start a return, you can contact us at clairann@chefsbrigade.co.za
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at clairann@chefsbrigade.co.za

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have (according to the process outlined above) and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

ACCEPTABLE REASONS FOR REFUNDS, RETURNS AND EXCHANGES

Wrong Colour or Fit:
If you would like to exchange due to colour or sizing, we have a 14 - day return policy for non embroidered items, which means you have 14 days after receiving your Chef Brigade items to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You, as the customer, will be liable for the courier fees both ways.

Damages and issues:
In the unlikely event that your Chefs Brigade items have any manufacturing defects, please email us at clairann@chefsbrigade.co.za with your order number and a photo of the item’s condition, within the first 7 days of receiving your parcel. We will organise the exchange immediately and Chefs Brigade will cover the cost of the courier both ways.

Exceptions / Non-returnable items:
Unfortunately, we cannot accept returns on sale items, certain shoes and gift cards.
No items that have any form of embroidery on them, will be accepted for a return.