Refund policy

OUR RETURN POLICY

We offer a 14 - day return policy from the date you receive your order.

To be eligible for a return or exchange:

The item must be unworn, unused, and in its original condition.
All tags must still be attached.
The item must be in its original packaging.
You need to provide your receipt or proof of purchase.

Important Notes:

You (the customer) are responsible for the return courier fee.
Items with any form of embroidery are not eligible for returns or exchanges.
Sale items, certain shoes, and gift cards are non-returnable.

ACCEPTABLE REASONS FOR RETURNS AND EXCHANGES

Wrong Colour or Incorrect Fit: You may return or exchange non-embroidered items within 14 days. You are responsible for the courier costs both ways.
Damaged or Defective Items: If you item has a manufacturing defect, please contact us within 7 days of receiving your parcel. Email us at hello@chefsbrigadeglobal.com with your order number and clear photos of the issue. * If the item is confirmed defective, we will arrange an exchange and cover the courier costs both ways.

EXCHANGES

The fastest way to get the correct item is to:

Return the original item (following the process above.)
Once the return is accepted, place a new order for the replacement item.

REFUNDS

Once we receive and inspect your returned item, we will notify you whether your refund has been approved (or not.) If approved, the refund will be processed back to your original payment method. Please allow some time for your bank or credit card provider to post the refund to your account.