Frequently Asked Questions

And our reliable answers
How do I place an order?

Please feel free to order via our online shop, or simply send us an email.

We will also gladly come through to you, to assist with staff fittings and advise what would work best for the application.
How does payment work?

You can pay online via one of these secure payment gateways - Pay Pal or Payfast, these give you instant EFT or Card options.

If you decide offline is your best option, you can make EFT payments to the below banking details. Once payment is made your order will be processed.

Banking Details

Name: Brand Brigade (Pty) Ltd

Bank: First National Bank

Branch code: 250655

A/C: 62711527814

Proof of payment to joelanda@chefsbrigade.co.za

What are Chef Brigade’s Shipping terms and regulations?

You can read our full shipping policy here

Order Processing Timelines:

Order processing times vary based on order size and exclude weekends and public holidays.

  • R1 – R20,000: Processed within 1–2 business days
  • R20,001 – R50,000: Processed within 3–4 business days
  • R50,001 – R100,000: Processed within 5–6 business days

Once your order is confirmed via email, you will receive another notification when it has been shipped.

Shipping Timelines:

  • Standard (non-embroidery) orders: Shipped within 24 hours
  • Embroidery orders: Shipped within 10–14 working days after artwork approval
  • Shoe orders: Shipped within 10 working days
  • Lead times depend on stock availability, and we strive to fulfill your order promptly.
  • Courier delays are beyond our control and are not included in the lead times.

Checking Your Order Status
Once your order has shipped, you will receive an email with a tracking number.

You can track you parcel using the following link: Online Tracking

Please allow 24 hours for tracking details to update.

If your order has not arrived within 4 days of receiving your shipping confirmation, please contact us at clairann@chefsbrigade.co.za with your name and order number, and we will assist you.
How do I handle Refunds, Returns, and Exchanges?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

In the event that your order arrives damaged in any way, please email us as soon as possible at clairann@chefsbrigade.co.za with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

​To start a return, you can contact us at cairann@chefsbrigade.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Getting a refund

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
What are the acceptable reasons for Refunds, Returns and Exchanges?

Wrong Colour or Fit:

If you would like to exchange due to colour or sizing, We have a 14 - day return policy for non embroidered items, which means you have 14 days after receiving your Chef Brigade items to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You, as the customer, will be liable for the courier fees both ways.

Damages and issues:

In the unlikely event that your Chefs Brigade items have any manufacturing defects, please contact us within the first 7 days of receiving your parcel and we will organize the exchange immediately. Chefs Brigade will cover the cost of the courier both ways.

Exceptions / non-returnable items:

Unfortunately, we cannot accept returns on sale items, certain shoes and gift cards.

No items that have any form of embroidery on them, will be accepted for a return.
What is the correct way to measure my fit?

Getting your correct fit is easy! To get accurate sizing, stand straight and relax.

Your chest size:

Place a measuring tape around the fullest part of your chest or bust, make sure your arms are down and relaxed. Check your CM or Inch size on the size chart.

​Your waist size:

Place a measuring tape around the fullest part of your waist. Should this be bigger than your chest size, use this sizing or request a custom alteration. Check your CM or Inch size against the size chart.

Your hip size:

Place a measuring tape around your hips, the largest part of your buttocks. Should your hips/ buttocks be bigger than your chest and waist, please ask for fitting advice, as a custom alteration is required.
How do I properly take care of my garments?

Caring for your garments will ensure longevity of your purchase.

How best to wash your garments:

  • Machine Wash Warm with alike colours
  • No hotter than 40 C
  • Use only non-chlorine bleach when needed
  • Tumble dry on low
  • Warm iron as needed

How best to care for your shoes:

  • Wipe them weekly with a damp cloth
  • Apply a suitable shoe polish weekly
What is Embroidery Digitizing?

This is essentially the process of taking your logo and creating a digital version which our embroidery machines can read and work from.

  • A once off fee on any new embroidered logos is charged.
  • Please ensure a high res quality image is uploaded.
  • Embroidery takes time and care.
Do you provide samples?

Samples of all our products are available.

Due to the high cost of administration, samples are charged for in full but can either be used in a future order or be returned in good order for a credit. We have a great sales team, who are also available for fittings of your staff or to view our range.