FREQUENTLY ASKED QUESTIONS

How do I place an order?


Please feel free to order via our online shop, or simply send us an email. We will also gladly come through to you, to assist with staff fittings and advise what would work best for the application.




How does payment work?


You can pay online via once of these secure payment gateways - Pay Pal or Payfast, these give you instant EFT or Card options: If you decide off line is your best option, make EFT payments to the below banking details, once payment is made your order will be processed. Banking Details Name: Brand Brigade (Pty) Ltd Bank: First National Bank Branch code: 250655 A/C: 62711527814 Proof of payment to joelanda@chefsbrigade.co.za




What are the shipping terms?


SHIPPING POLICY Order processing times: All orders are processed between 1 and 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Standard Non Embroidery orders shipped with in 24 hours. Embroidery orders shipped with in 10 working days from artwork approval. Lead times are stock permitting. HOW DO I CHECK THE STATUS OF MY ORDER? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at clairann@chefsbrigade.co.za with your name and order number, and we will look into it for you. REFUNDS, RETURNS, AND EXCHANGES We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. In the event that your order arrives damaged in any way, please email us as soon as possible at clairann@chefsbrigade.co.za with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at clairann@chefsbrigade.co.za




What is your returns & refunds policy?


We have a 14 - day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The customer is liable for the return courier fees. No items that have any form of embroidery on them, will be accepted for a return. To start a return, you can contact us at clairann@chefsbrigade.co.za If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at clairann@chefsbrigade.co.za Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.




What is the correct way to measure my fit?


Getting your correct fit is easy! To get your best fit, stand straight and relax. Your chest size: Place a measuring tape around the fullest part of your chest or bust, make sure your arms are down and relaxed. Check your CM or Inch size on the size chart. Your waist size: Place a measuring tape around the fullest part of your waist. Should this be bigger than your chest size, use this sizing or request a custom alteration. Check your CM or Inch size against the size chart. Your hip size: Place a measuring tape around your hips, the largest part of your buttocks. Should your hips/ buttocks be bigger than your chest and waist, please ask for fitting advice, as a custom alteration is required.




How do I properly take care of my garments?


Caring for your garments, will ensure longevity of your purchase. How best to wash your garments:

  • Machine Wash Warm with alike colours
  • No hotter than 40 C
  • Use only non-chlorine bleach when needed
  • Tumble dry on low
  • Warm iron as needed
How best to care for your shoes:
  • Wipe them weekly with a damp cloth
  • Apply a suitable shoe polish weekly




Do you provide samples ?


Samples of all our products are available. Due to the high cost of administration, samples are charged for in full but can either be used in a future order or be returned in good order for a credit. We have a great sales team, who are also avaiblable for fittings of your staff or to view our range.