FREQUENTLY ASKED QUESTIONS

How do I place an order?


Please feel free to order via our online shop, or simply send us an email. We will also gladly come through to you, to assist with staff fittings and advise what would work best for the application.




How does payment work?


You can pay online via once of these secure payment gateways - Pay Pal or Payfast, these give you instant EFT or Card options: If you decide off line is your best option, make EFT payments to the below banking details, once payment is made your order will be processed. Banking Details Name: Brand Brigade (Pty) Ltd Bank: First National Bank Branch code: 250655 A/C: 62711527814 Proof of payment to joelanda@chefsbrigade.co.za




What are the shipping terms?


Once payment is received

  • Standard Non Embroidery orders shipped within 24 hours.
  • Embroidery orders shipped with in 10 working days from artwork approval.
Lead times are all stock permitting.




What is your returns & refunds policy?


We will gladly exchange a non-embroidered item for you should you have the incorrect size, provided the exchange is requested within 7 days from shipping and the item is unworn and in its original packaging. The customer is liable for the return courier fees. Embroidered items are not accepted for returns.




What is the correct way to measure my fit?


Getting your correct fit is easy! To get your best fit, stand straight and relax. Your chest size: Place a measuring tape around the fullest part of your chest or bust, make sure your arms down. Convert your cm measurement to the alpha or metric size. Your waist size: Place a measuring tape around the fullest part of your hip, convert your cm measurement to the alpha or metric size.




How do I properly take care of my garments?


Caring for your garments, will ensure longevity of your purchase. How best to wash your garments:

  • Machine Wash Warm with alike colours
  • No hotter than 40 C
  • Use only non-chlorine bleach when needed
  • Tumble dry on low
  • Warm iron as needed
How best to care for your shoes:
  • Wipe them weekly with a damp cloth
  • Apply a suitable shoe polish weekly





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